The Woman Complained That Her Raincoat Got Completely Soaked. The Company Remained Silent, and Then Delivered an Epic Response

Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations

“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”

Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”

The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.

In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.

The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.

Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.

“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”

Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.

This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.

Gwen Stefani, 54, Poses in Jumpsuit with Revealing Neckline beside Spouse: Pics of Debated ‘Cowgirl’ Look

Social media fans were recently drawn to Gwen Stefani’s ensemble from the song cover she shared with Blake Shelton. Many others posted their thoughts on social media.

Gwen Stefani and her husband Blake Shelton recently shared an Instagram photo that captured the attention of fans and social media users. Stefani posted a picture of herself on the couch wearing an easygoing yet stylish outfit.

The singer of “The Sweet Escape” accessorized with a bold necklace and brown platform sandals to go with her bikini top and denim jumpsuit. Shelton, meanwhile, casually posed while picking up a guitar.

Instagram users were divided by the group’s disagreement, which was evident in the comments area. “What is the purpose of her bra being visible? She is really cheesy! One user remarked, “If you want kids to look up to you, you need some class. Dress like an adult with children.”

You’re unable to perceive this for yourself because you’re so overwhelmed. Would you wear something similar? asked a second person. A separate Instagram user, meanwhile, had an own interpretation on Stefani’s costume. “This is a more subdued version of the brand she has used her entire career [sic].” She’s not suitable for everyone,” the observer said.

Gwen Stefani and Blake Shelton's video shoot, dated February 2024 | Source: Instagram/GwenStefani

The cover art for their most recent song together, “Purple Irises,” which was published on February 9, 2024, was their shot together. The couple also released a behind-the-scenes video from their photo session, in which Sefani’s “cowgirl” outfit was observed by one viewer.

The popularity of the song Stefani recently shared on Instagram only serves to accentuate the beauty of her appearance. The couple’s collaboration, “Purple Irises,” has soared to the top of this week’s music rankings.

In a Billboard poll, fans overwhelmingly selected the couple’s duet above songs by well-known performers like Usher—who wowed during the 2024 Super Bowl halftime show—and country music phenomenon Kacey Musgraves.

The Super Bowl TikTok Tailgate featured a performance by Stefani and Shelton of “Purple Irises,” which thrilled fans immediately before the big game on Sunday, February 11. Other songs that Stefani and Shelton have worked on together include “Happy Anywhere” and “Nobody But You.”

The couple’s shared emotions and experiences are reflected in their love songs. In the past, Stefani wrote, “Never knew a love like this,” in the caption of a Polaroid picture she posted on Instagram with Shelton. She also mentioned Stefani’s beauty and her husband’s kind gesture of gifting her purple flowers.

It’s interesting to note that Blake Shelton and Gwen Stefani celebrated the New Year’s Eve apart, which worried some interested parties. But they were forced to do so because of their job responsibilities.

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